We do everything in our power to provide you with outstanding service and products for all our customers. On very rare occasions, we recognize that there may be times where our customers may not be completely satisfied and we
To ensure we are doing the best by you and we are in a position to put things rights as soon as we can and change things so we hit our high standards, if we can ask you to please read our complaints procedure below and we will respond swiftly to ensure that you are completely satisfied.
As soon as you are able to complete the works we have completed, please inspect our work to ensure everything has been carried out to our normal outstanding standards.
In the very unlikely event there is anything you are not completely satisfied with, please contact us as soon as you are able to so we can rectify any problems or issues as soon as possible.
Either call us directly on 07896 892734, email us on the following email help@theplymouthplumbers.com or you can write to us at the following address 32 Dover Rd, Plymouth, PL6 8ST
We aim to respond within 4 days of receiving your complaint and where possible, will provide you with a date to remedy any problem or issues raised.
All our work is covered by a 2-year guarantee. We are so confident of the outstanding work that we complete that we are willing to cover this by a unique confidence guarantee. Any work that we carry out on heating systems or boilers that you don’t feel that we are matching your requirements or standards on and we can’t resolve the issue you can contact GasSafe and speak them independently. Our GasSafe number 631343. All of our boilers are covered by 5, 7 or 10 years warranties.
Our commitment to you is that we will go out of our way to exceed your expectations. This is why Plymouth Plumbers are the leading plumbing companies in the area.